Reviews go unanswered.評論沒有人回覆。
Four of your 20 newest Google reviews are one star, and none has a reply. To someone choosing where to eat, silence reads as the last word.最新 20 個 Google 評論中有 4 個是一星,全部都沒有回覆。對正在選擇去哪裡吃的人來說,沒有回覆就等於默認。
We build and run everything around your kitchen: your reviews on every platform, your own online ordering, your Google listing and website, and a customer list you own. You keep cooking. We do the rest, and show you the results every month.我們為你建立並打理廚房以外的一切:每個平台上的評論、你自己的網上落單、Google 商家檔案及網站,以及一份屬於你的客人名單。你專心煮好餸,其餘交給我們,每個月向你匯報成果。
Prepared by Taye Farrant, founder and head of development,由創辦人及開發總監 Taye Farrant 準備 · AwareDigital Development
Andros has shown me what Delicious Food Corner means to your family, and what your customers already say about the food. That part is done. What's missing is everything around the kitchen: the reviews nobody answers, the online orders that cost your customers 20% more, and the customers the apps keep for themselves.
I've spent the last few weeks building your new website and ordering system before asking you for anything, so you can see it working today. If you say yes, I build and run all of it for you every month, and you deal with me directly. Before anything goes live, independent developers I work with stress-test it, so it holds up on your busiest night. Delicious Food Corner is Aware's founding client. It gets my best work, and it's the restaurant I'll be proud to show.
Andros 讓我了解到原味店對你們一家的意義,也看到客人對你們食物的評價。食物這部分,你們已經做得很好。欠缺的是廚房以外的一切:沒有人回覆的評論、令客人多付兩成的網上訂單,以及被外賣平台留住的客人。
在向你提出任何要求之前,我已經花了幾個星期建立你的新網站及落單系統,讓你今天就可以看到成果。如果你同意,我會每個月親自建立及打理這一切,你直接與我聯絡。任何部分上線之前,與我合作的獨立開發人員都會進行壓力測試,確保在最繁忙的晚上也運作正常。原味店是 Aware 的創始客戶,會得到我最好的服務,也是我會引以為傲、向人展示的餐廳。
Four of your 20 newest Google reviews are one star, and none has a reply. To someone choosing where to eat, silence reads as the last word.最新 20 個 Google 評論中有 4 個是一星,全部都沒有回覆。對正在選擇去哪裡吃的人來說,沒有回覆就等於默認。
The Order button on Google sends people to DoorDash, where most dishes cost 20% more than at your counter, and you still pay the app's commission.Google 上的落單按鈕把客人送去 DoorDash,那裡大部分菜式都比門市貴兩成,而你仍然要付平台佣金。
When someone orders on an app, the app keeps their name and number, not you. Nobody runs the five apps as one.客人在外賣平台落單,名字和電話留在平台,不在你手上。五個平台,沒有人統一打理。
Your Instagram already gets attention, but the website's Instagram link is dead and nothing turns a like into an order or a customer you can reach again.你的 Instagram 已經有人氣,但網站上的 Instagram 連結已失效,也沒有方法把讚好變成訂單,或變成可以再聯絡的客人。
From your public listings, October 20 to 22, 2026. You can check each one on your phone.資料來自你的公開資料,2026 年 10 月 20 至 22 日。每一項你都可以用手機查證。
A working preview. Test orders stay on this device and no payment is taken. The review desk uses your real reviews where marked “Quoted” and sample reviews where marked “Sample”, and posts nothing. Nothing goes live until you approve it.這是可以操作的預覽版。測試訂單只會留在這部裝置,不會收款。評論管理畫面中標示「Quoted」的是你的真實評論,標示「Sample」的是示範評論,不會發出任何回覆。每一部分都由你批准才上線。
We reply wherever a platform lets a restaurant reply. Replies post straight from the dashboard where the platform allows it; elsewhere we post them by hand. Each platform decides which disputed reviews come down.只要平台容許商家回覆,我們就會回覆。平台容許的話,回覆直接由管理畫面發出;其餘由我們人手發出。被申訴的評論會否刪除,由各平台決定。
Customers order from your website and your Google listing at the same price as the counter. They pay no markup, and you pay no app commission. Delivery stays on the apps.客人在你的網站及 Google 商家檔案直接落單,價錢和門市一樣。客人不用付加價,你不用付平台佣金。外送繼續用外賣平台。
Your Google listing kept right: hours, menu, photos and your own order link. A new website in English and Chinese, with search managed every month.保持 Google 商家檔案正確:營業時間、餐牌、相片及你自己的落單連結。全新中英文網站,每月管理搜尋表現。
Every direct order adds to a customer list you own. "Ready" texts and missed-call replies go only to people who agree to them.每張直接訂單都會加入一份屬於你的客人名單。「可以取餐」短訊及未接來電回覆,只發給同意接收的客人。
Counter and kitchen screens, so nobody rewrites a ticket in the rush. One report a month, reviewed with you: what came in, from where, and what we change next.收銀及廚房畫面,繁忙時不用再抄單。每月一份報告並與你檢討:生意從哪裡來、下個月改甚麼。
Seven parts, on Google, Yelp, DoorDash, Uber Eats, Fantuan and HungryPanda. Every month we tell you exactly what to fix.七個部分,覆蓋 Google、Yelp、DoorDash、Uber Eats、飯團外賣及熊貓外賣。每個月清楚告訴你要改善甚麼。
Every review on all six platforms, checked daily.六個平台的每個評論,每日檢查。
Every review answered within two business days, in English or Chinese to match.每個評論在兩個工作天內回覆,中英文按客人所用。
Unhappy customers contacted, the problem fixed, a follow-up. We never ask them to change a review.聯絡不滿意的客人,解決問題,再跟進。我們從不要求客人修改評論。
A full pass over past reviews first, then every new one. Fake, misleading or abusive reviews disputed under each platform's own rules, each tracked to its outcome. The platform decides.先處理全部以往評論,再處理每個新評論。虛假、誤導或辱罵性的評論按各平台規則申訴,每宗跟進到有結果,由平台決定。
Every customer asked the same way: a counter card, a receipt line, a message after each direct order.用同一方式邀請每位客人:櫃檯卡、收據上一句、每張直接訂單後一個訊息。
Every review tagged: wait time, order accuracy, food temperature, staff, value.每個評論分類:等候時間、落單準確度、食物溫度、員工、性價比。
Monthly: rating and volume by platform, the top themes, what changed, and three actions for your managers.每月:各平台評分及數量、主要問題、有甚麼改變,以及給經理的三項行動。
Google listing kept right, the website hosted and improved, ordering and menu kept in sync, and your review dashboard kept running.Google 商家檔案保持正確、網站寄存及持續改進、落單及餐牌保持同步、評論管理畫面持續運作。
Three of your real Google reviews, with the reply we'd post. Drafts only: nothing is posted until you approve how we sound. Unhappy reviews get the same care, plus a fix.以下是三個真實的 Google 評論,以及我們會發出的回覆。只是草稿:你同意語氣之前,不會發出任何回覆。負評同樣認真回覆,並會跟進改善。
“Good service. Great lunch place for conversations over food. Love the lunch specials. Did not feel rush at all.”
Thank you, Sophia! That's exactly what we want lunch here to feel like: good food, good company and no rush. See you at the next lunch special. — Delicious Food Corner 原味店
多謝 Sophia!這正是我們希望午餐帶給你的感覺:好食物、好朋友,慢慢享受。下次午市套餐再見。——原味店
“We just tried the Tea Time Special … It is a very good deal! … I especially loved their curry. … Our server refilled our iced lemon tea a couple of times and even gave us a to-go cup for the road.”
Thank you for trying tea time, Yan! We're glad the curry was a hit, and we'll pass your kind words on to the team. Come back for another iced lemon tea soon. — Delicious Food Corner 原味店
多謝你來試下午茶,Yan!很高興你喜歡我們的咖喱,我們會把你的讚賞轉告同事。歡迎再來飲杯凍檸茶。——原味店
“Authentic HK Style eatery in Diamond Bar. No need to go take a 13 hour flight to Hong Kong. … Must gets are also: Sampan porridge, HK cart noodles and Hokkien Fried rice.”
Thank you, Joe! No flight needed, just Golden Springs Drive. Great picks too: the sampan porridge and cart noodles are favourites here. See you soon. — Delicious Food Corner 原味店
多謝 Joe!不用坐 13 個鐘飛機,來 Golden Springs Drive 就得。你點的艇仔粥和車仔麵都是我們的人氣之選。再見!——原味店
We never pay or reward anyone for a review, and we never ask only happy customers. Google bans review incentives, Yelp bans asking for reviews, and US law bars buying them. Everyone gets the same link, and any thank-you for feedback goes to everyone who answers, whatever they say.我們從不以金錢或獎勵換取評論,也不會只邀請滿意的客人。Google 禁止以獎勵換評論,Yelp 禁止邀請評論,美國法律亦禁止買評論。每位客人收到同一條連結;任何意見回饋的謝禮,無論內容好壞,人人一樣。
Every review answered, every direct order and every customer who opts in makes the next one easier. It doesn't stop at month 12. It keeps building, and it grows with the restaurant.每一個回覆的評論、每一張直接訂單、每一位同意接收訊息的客人,都令下一次更容易。它不會在第 12 個月停下來,而是持續累積,隨餐廳一起成長。
Every review on six platforms answered, in English or Chinese, all of it in your own review dashboard, with the reasons behind complaints fixed at the source.六個平台的每個評論都有回覆,中英文皆可,全部集中在你自己的評論管理畫面,投訴的根源得到改善。
Pickup orders at counter prices on your own site, with no commission and no markup.在你自己的網站以門市價接自取訂單,沒有佣金,沒有加價。
A listing that's always right, with an order button that points to you, not to DoorDash.商家檔案資料永遠正確,落單按鈕指向你自己,而不是 DoorDash。
Bilingual, fast on any phone, with your full menu, and search managed every month.中英雙語,任何手機都快,餐牌齊全,每月管理搜尋表現。
Names and order history that belong to you, not the apps, growing with every direct order.客人資料及訂單紀錄屬於你,不屬於外賣平台,每張直接訂單都令名單增長。
Counter and kitchen screens, so orders arrive clean and nobody rewrites a ticket in the rush.收銀及廚房畫面,訂單清清楚楚,繁忙時不用抄單。
Delivery stays where it is, while more of your regulars order from you directly.外送照舊,同時更多熟客直接向你落單。
One report and one review a month, and the changes made for you. We build it, manage it, monitor it and make it better.每月一份報告、一次檢討,由我們跟進改動。我們建立、打理、監察,並不斷改進。
Everything above runs on one application that grows with the restaurant. When you want them, the next pieces plug into the same system: private-room reservations, sales reports and best sellers, group and catering orders, a second location. They're not part of today's price; each is quoted only if you ask. You never start over.以上一切都在同一個應用程式上運作,隨餐廳一起成長。你需要時,下一步可以直接接入同一套系統:包廂預約、銷售報告及最受歡迎菜式、團體及到會訂單、第二間分店。這些不包括在今天的價錢內,只會在你要求時另外報價。你永遠不用重新開始。
Prices in US dollars. No cut of your orders, ever. This is our founding-client rate: in return, we can show your new site and its results to other businesses, with your approval of any figure first.價錢以美元計,絕不抽你訂單的佣金。這是創始客戶價:條件是我們可以把原味店的新網站及成果介紹給其他商戶,任何數字都會先經你同意。
The build and all 12 months in one payment. Nothing more to pay until month 13.建立費加 12 個月月費,一次過付。第 13 個月前不用再付款。
Then $250 on the same date each month for months 2 to 12.之後第 2 至 12 個月,每月同一日付 $250。
Pay by bank transfer from your US bank, or by card. Not included: ad spend, a new photo shoot and printing. We quote those only if you want them.可以由美國銀行轉帳,或用信用卡付款。不包括:廣告費、新的食物拍攝及印刷品。如有需要,我們另外報價。
Target dates from a yes today. We confirm them together at kickoff.以今天答應計算的目標日期,會在啟動會議上一起確認。
Seven short sections. Open any one to read it in full.七個簡短部分,按任何一項即可閱讀全文。中文摘要僅供參考,以英文版本為準。
Version DFC-2026-11-15 · Prepared November 15, 2026 by Taye Farrant, Aware版本 DFC-2026-11-15 · 2026 年 11 月 15 日由 Aware 的 Taye Farrant 準備
This agreement is between Delicious Food Corner 原味店, 20955 Golden Springs Dr, Diamond Bar, California (“DFC”), under the legal business name given at acceptance, and Aware Digital Development Studio, Calgary, Alberta, Canada (“Aware”, “we”).
Aware builds and runs DFC's reviews on every platform, its own online ordering at counter prices, its Google listing and bilingual website, and a customer list DFC owns. DFC keeps cooking; we do the rest and report the results every month.
本協議由原味店 Delicious Food Corner(「原味店」)與 Aware Digital Development Studio(加拿大艾伯塔省卡加利,「Aware」)訂立。Aware 為原味店建立並打理評論、網上落單、Google 商家檔案、中英文網站及客人名單,並每月匯報成果。
The build (one time). Each part is shown to DFC and goes live only after DFC approves it.
Every month, from the day the build starts, we check every review on the six platforms daily; answer past reviews and every new review within two business days, in English or Chinese, wherever the platform allows replies; go through every past review on the six platforms and dispute fake, misleading, abusive or policy-violating reviews under each platform's own policies, tracking every dispute to its outcome and showing DFC each one; follow up unhappy customers and tag every review by theme; keep the Google listing accurate; host, maintain and improve the website and manage search; keep ordering and the menu in sync; keep the review dashboard running; run the customer messages; and send one monthly report with three actions for management, with one monthly review call.
Not included unless quoted and agreed in writing: advertising spend, a photo shoot, printing, printed tap or QR cards, and future additions such as reservations or sales reporting.
建立:六個平台的評論管理及評論管理畫面、門市價網上落單(連收銀及廚房畫面)、Google 商家檔案及中英文網站、客人名單及訊息、每月報告。每一部分經原味店批准才上線。每月:每日檢查評論、兩個工作天內回覆、處理以往評論並申訴虛假評論、跟進不滿客人、保持 Google 資料正確、網站寄存及改進、每月報告及檢討會議。不包括廣告費、拍攝、印刷,以及預約、銷售報告等日後新增功能。
All amounts are in US dollars. Aware never takes a commission or a share of DFC's orders.
| Item | Founding-client rate | Standard rate |
|---|---|---|
| Build, one time | USD 2,500 | USD 10,000 |
| Monthly service, months 1 to 12 | USD 250 a month | USD 750 a month |
| First year in total | USD 5,500 | USD 19,000 |
Option A: USD 5,500 on signing, covering the build and months 1 to 12. Option B: USD 2,750 on signing (build and month 1), then USD 250 on the same date each month for months 2 to 12. DFC chooses at acceptance.
Payment is by bank transfer to Aware's US dollar account or by card, as set out on the invoice. Work starts once the first payment is received. Each party is responsible for its own taxes; the prices include no sales tax.
Term: 12 months from the day the build starts, then month to month at USD 250 a month until either side ends it with 30 days' written notice. The founding-client rate applies while the service continues without a break.
全部以美元計,絕不抽佣。建立費 $2,500,月費 $250(12 個月)。方案 A:簽約時付 $5,500(建立費及 12 個月)。方案 B:簽約時付 $2,750,之後每月 $250。收到首筆款項後開工。為期 12 個月,之後按月續期,任何一方可提前 30 日書面通知終止。
What DFC owns. DFC owns its domain, name, logo, menu, prices, the photos it took or paid for, the review replies written in its name, and its customer list and order history. If the service ends, we hand DFC its website content, customer list and order history in a standard format, and transfer anything registered on DFC's behalf, within 30 days.
What Aware keeps. The software, tools, designs, templates and methods Aware uses to build and run the service stay Aware's. While the service runs, DFC has full use of them for its restaurant.
What DFC provides. Manager access to its Google Business Profile, Yelp for Business, delivery-app merchant accounts, domain and Instagram while the service runs; approval or comments on anything we send within five business days; confirmation of menu prices and details, and of its ownership of any photos we use; and its DoorDash and Uber Eats statements for the last three months, so our reports use real numbers.
Aware keeps every login secure, uses DFC's accounts only for DFC's work, and never shares DFC's customer data with anyone.
Founding-client terms. The founding-client rate is given in exchange for Aware being able to show DFC's new website, screens and results to other businesses. Any figure or customer quote about DFC is shown to DFC and approved before it's published.
網址、名稱、標誌、餐牌、價錢、自家相片、以原味店名義寫的回覆、客人名單及訂單紀錄都屬於原味店;服務終止時 30 日內交還。Aware 保留其軟件及工具的擁有權,服務期間原味店可全面使用。原味店提供帳戶管理權限、五個工作天內批覆、確認餐牌及相片擁有權,並提供最近三個月外賣平台月結單。創始客戶價的條件:Aware 可展示原味店的新網站及成果,任何數字或客人評語須先經原味店同意。
Results. Aware doesn’t promise specific sales, profit, search-ranking or review-removal results. Aware commits to doing the work in section 2 and to reporting the real numbers every month.
不以任何獎勵換取評論,也不只邀請滿意的客人;虛假評論按平台程序舉報,由平台決定是否刪除;訊息只發給同意接收的客人,並可隨時取消;遵守各平台規則。Aware 不保證特定的營業額、利潤、搜尋排名或評論刪除數目,但承諾完成第 2 部分的工作,並每月匯報真實數字。
建立費開工後不設退款。若 Aware 未能提供服務並在書面通知後 30 日內未改善,原味店可終止並取回未提供月份的費用。首 12 個月內原味店可提前 30 日通知終止,已付月費不退,方案 B 餘下月費仍須支付。逾期 15 日可暫停服務。雙方保密。責任上限為過去 12 個月所付費用。適用加拿大艾伯塔省法律。
Aware is represented by Taye Farrant, Founder and Head of Development. DFC accepts this agreement by completing the acceptance on this page (or by replying “I agree” to the email it came with) and paying the first invoice. The agreement starts on the date of acceptance. Aware countersigns by email with the invoice.
Questions: info@awaredigital.ca.
原味店在本頁完成確認(或以電郵回覆「I agree」)並支付首張發票,即接受本協議,由確認當日生效。Aware 會以電郵連同發票確認。
Fill this in to accept the agreement. It sends your acceptance to us by email and gives you a copy.填寫以下資料即確認協議。系統會以電郵把確認發給我們,並給你一份副本。